Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the standard shipping time for orders?
Most orders are processed within 24 hours. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Ensure the item is in its original packaging with tags attached, and visit our returns portal to generate a prepaid shipping label.
Are ONEAL products covered by a warranty?
Yes, all of our high-performance sports gear comes with a 1-year limited warranty against manufacturing defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How should I clean and maintain my sports gear?
To preserve the integrity of technical fabrics and protective padding, we recommend hand washing with mild detergent and air drying. Avoid using bleach or high-heat tumble dryers.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to monitor your delivery status in real-time.